Sunny Konoplev, PMP, SASM

Sunny is a seasoned Senior Project Manager with extensive experience in health care operations and software implementations. With a career spanning over two decades, Sunny has successfully led complex projects that bridge patient care, compliance, and technology. Notably, Sunny managed the strategic relocation, inventory control, records retention, and compliance of patient records from St. Mary’s Hospital and more than 20 Mercy clinics across Northwest Arkansas as a part of the move to the new Mercy Physicians Plaza in 2008, ensuring a seamless transition while upholding the highest standards of regulatory compliance.

Throughout her career, Sunny has demonstrated a strong ability to align technology solutions with health care operations to improve efficiency and patient care. Sunny spearheaded the implementation of workforce forecasting models for hospital revenue cycle management firms, enabling predictive analytics for clinical and administrative staffing that enhanced service delivery and patient care outcomes. Additionally, Sunny led the successful deployment of Microsoft Dynamics 365 CRM as a centralized customer engagement platform for a national hospice care organization. This platform empowered over 500 representatives and managers to effectively track and manage outreach efforts to health care providers, referral partners, and potential referral sources, driving engagement and improving patient access to care.